Presbyterian Support Northern (PSN): Sep 2022 – current
The purpose of this position is to provide Senior Business Analyst (BA) services across the PSN Enterprise Software Application suite. This includes incorporation of design thinking in business solutions to improve outcomes for our clients, in addition to stakeholder management and data modelling.

Te Whānau o Waipareira: Jan 2020 – Jun 2022
The Data Analytics & Performance Manager was responsible for leading out the data analytics and performance programme for Te Whānau O Waipareira (TWOW). This position worked closely with all internal partners across Waipareira and with external partners to build data capacity and capability, and to ensure all compliance and performance reporting is completed. The role delivered data analytics and insights to provide key stakeholders for decision making, and managed the data science projects using big data for better health outcomes for our community.

Te Puna Hauora o Te Raki Paewhenua: Jan 2019 – Jan 2020
This dual role was firstly to provide information management, data analysis and system design to the organisation and secondly to create media outcomes and manage content across a range of digital mediums.

Spark Digital: Feb 2013 – Nov 2014
This role was to support the team to grow business improvement solutions to the service desk teams through collaboration with other business units.

Gen-i: Dec 2011 – Feb 2013
This role was to identify business improvement opportunities focusing on workforce resourcing across all service desks NZ wide.

Genesis Energy: Mar 2010 – Sep 2011
The purpose of this role was to grow the Business Intelligence knowledge and capacity within the team

Sitel NZ: Oct 2008 – Mar 2010
The purpose of this role was to support the contact centre in managing their workforce by providing day to day management of their scheduling and forecasting of contact numbers.

Sitel NZ: Billing & Asset Management: May 2007 – Oct 2008
The purpose of this role was to provide leadership and growth to the team of 40 to achieve their goals. This was achieved through reporting, training, coaching and feedback to staff.

Sitel NZ: Business: Dec 2004 – May 2007
The purpose of this role was to provide support to the team manager and leadership to the team of 18 to achieve their goals.